Festi Travels is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavours to keep your details secure and private. We are committed to ensuring that your personal information is protected.
Our Privacy Policy
Festi Travels understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who Festi Travels is and how it handles your personal information generally as well as when you use our website.
The type of personal information we collect and hold
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally Travel the World does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However depending on the products and service you ask us to provide, we maybe required to collect some sensitive information when we are providing you with specialised services (such as access requirements for a disability).
We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Travel the World you book on and the type of product or service you choose.
If we are not able to collect personal information about you we may not be able to provide you with the products, services or assistance you require. The collection, use or disclosure of your personal information is needed to provide these.
We will generally ask for the following types of personal information:
• name, address , email and contact details;
• date of birth;
• gender; and/or
• information about your use of our product or service
Depending on the product or service you choose, you may also be asked other types of personal information such as:
• insurance- travel
• Passport number
• Credit card details
Ways we collect your personal information
We collect your personal information:
• by using written forms;
• through contact over the telephone, your mobile or other messaging technology;
• via the internet, including websites and social media; and/or
• in person to person contact
• Through subscription and entry forms
• Booking forms and requests for further information
• Emails, response devices
We will collect your personal information during the information life cycle, on an adhoc or a recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us, when you make changes to that product, when you enquire on our product and services or request information on our services. We will combine or link personal information we already know about you to other personal information we collect about you.
We collect your personal information:
• directly from you by written, by phone or through our online booking engine.
• from a group co-ordinator who is arranging your travel ( If this is the case we request from the group leader that every member of the group has consented to them providing this Personal Information to us, in order for us to provide those products and services).
• from other persons or organisations (including related and third parties).
Please refer to “Parties to whom we disclose and collect your personal information” section which details the types of organisations we disclose your personal information to and collect your personal information from.
Cookies
Our websites rely on “cookies” to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites.
Cookies generally allow our websites you are browsing to interact more efficiently with your device. Festi Travels uses cookies to collect and use information for a range of purposes, including; to maintain and improve the operation of our websites; track user preferences and product requirements to customise our websites and target and improve advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on third party websites. You are able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies or being notified when cookies are being used.
Purposes of collection of personal information
We collect your personal information so we can:
• identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time.
• understand your requirements and provide you with a product or service;
• set up, administer and manage our products and services,
• get a better understanding of you, your needs, your behaviours and how you interact with us, so we can engage in product and service research, development and business strategy including managing the delivery of our services and products via the ways we communicate with you.
Use and disclosure
We use and disclose your personal information for the purposes we collected it.
For example, we will disclose your personal information to third party service providers so that they can provide the contracted services to Festi Travels such as information technology support or programming, hosting services, telephony services, mailing or sending of documentation to customers digitally or otherwise.
As a travel agent, Festi Travels offers products and services on behalf of a number of other providers. Festi Travels maybe required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided we will not be able to finalise your booking.
There will be other instances when we may use and disclose your personal information in accordance with the Peruvian privacy regimes including where:
• you have expressly or impliedly consented to the use or disclosure;
Collection use and disclosure of personal information for marketing
Festi Travels has a large range of travel services. Marketing is an important part of our business. We want to collect, use and disclose your personal information to keep you up to date with the range of products and services available from Festi Travels and which we think may be of interest to you. We use a wide variety of marketing strategies including mail, sms, telephone and other internet based marketing including targeted online advertising and online behavioural marketing. Third party marketing service providers may combine the personal information we disclose to them with information they already hold about you, in order to serve you with more relevant advertising about our products and services.
We want you to be able to exercise your marketing preferences. Details of how to exercise your preferences can be made to our privacy officer whose contact details are below.
Parties to whom we disclose and collect your personal information
As detailed in “Ways we collect your personal information” section there are a range of people and organisations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to Festi Travels or third parties. The particular party will depend on which company or brand in Travel the World you do business with and what product or service you receive.
Some examples of the parties to whom we may disclose your personal information to and collect personal information from are:
• other companies within the Festi Travels and other trading divisions or departments within the same company
• customer, product, business or strategic research and development organisations;
• a third party with whom we have contracted to provide travel services, administrative or other business services – for example:
– information technology providers,
– marketing agencies and other marketing service providers;
– travel providers whose product you are travelling on;
– print/mail/digital service providers; and
– imaging and document management services
• data warehouses,
• social media and other virtual communities and networks where people create, share or exchange information;
• publicly available sources of information;
• clubs, associations, member loyalty or rewards program providers and other industry relevant organisations;
• any other organisation or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them, (e.g. your parent or group organiser).
Overseas disclosure
We will send your personal information overseas and collect personal information from overseas. Instances when we will do this include:
• when you have asked us to do so or we have your consent;
• when we are authorised or required by law or a court/tribunal to do so;
• when we have outsourced a business activity or function to an overseas service provider; and
• certain electronic transactions.
We will disclose all kinds of personal information overseas but only to the extent it is necessary to perform our functions and services. In order to engage in our business activities and functions we will disclose your personal information to and collect your personal information from parties in a number of countries.
Security of your personal information
We hold your personal information in:
• computer systems;
• electronic databases;
• digital records and
• in paper files.
We maintain industry standard technology and procedures in respect of our information management and provision of online services. Festi Travels has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection and fire wall settings. Travel the World’s systems and information technology infrastructure are regularly audited both by internal and external experts.
Festi Travels does employ strong encryption techniques and the use of firewalls similar to financial institutions and internet transaction systems globally. If you make a transaction involving the submission of personal information over the Internet to Festi Travels using one of our online forms then Festi Travels employs that encryption technology. Once Festi Travels has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.
Festi Travels trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorised persons with user identifiers, passwords or other access codes to control access to your personal information.
Non-customers
You may not be a customer of ours but you may interact with one of our companies. You may interact with one of our companies by using our transactional websites, entering a competition or commenting via social media. We will collect, use and disclose your personal information in accordance with this Privacy Policy and any Privacy Statement you may receive when you interact with us. Please see our Online Terms found on our transactional websites for more information about interacting with us via the Internet.
Complaints Handling
If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. It is important to follow the complaint handling process in order to resolve your complaint effectively and efficiently.
Please note how we will deal with a complaint:
Step 1. Let us know
If you would like to make a complaint, please let us know by contacting us.
Step 2. Review by our Internal Privacy team
If you are not satisfied with the outcome of the business review you can request the complaint for review. Should additional information be required from you, we will contact you to discuss. The answer will be given with a decision.
Step 3. Seek review by an external service
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the External Consumer Defense Institutions.
Removal from our marketing lists:
If you do not want to receive email or posted offers from Festi Travels please let us know by sending an email message to info@festitravels.com. Or if you simply follow the instructions for ‘un-subscribing” included as part of the regular mail to be removed from the mailing list.
Contact Details:
If you have any questions or comments about this privacy policy or about how we handle Personal Information about you please contact the Festi Travel Office by telephone (+51) 965 385 378 or by email to info@festitravels.com.